FAQs

For school holiday activities, absolutely! Please book and pay for a spot online using a card, then make a duplicate payment from your childcare voucher provider. Please send us a screenshot of the voucher payment and we can then process a refund of the original card payment. If you have questions or need guidance do not hesitate to contact us.

No. Unfortunately, we do not have any on-site parking at the Centre but there are a range of nearby parking options to choose from: Haven Banks Public Car Park (approx 100 metres from the centre), is located at Michael Browning Way, off Haven Road, Exeter, EX2 8DP. This is a long stay, pay and display car park split over two sites, with spaces for over 300 cars. Use the back carpark which is cheaper! Find out more on our How to find us page.

No. We offer a full and extensive programme of activities for adults. Haven Banks has developed an extensive and varied programme of activities to suit every age, ability level and budget. Whether you’re looking for a group booking to plan a social event, a National Governing Body qualification for yourself to further your skills and qualifications, or hire equipment to just get out and enjoy some personal time, there’s something for everybody at Haven Banks. Why not take a look at our Activity page for the full range of options!

No. All participants wear a buoyancy aid for all water-sports activities to ensure their safety at all times. However, it is recommended that participants are comfortable being in the water. If you have any concerns about the ability level of those taking part it is always best to explain it when making your booking or to discuss your concerns with the lead instructor at the start of the session.

We provide any specialist equipment for our sessions, such as buoyancy aids or helmets. We have a finite supply of wetsuits that can be used but if individuals have their own and wish to bring them we always recommend it. The most important things to bring for any wet activity are shoes you can wear on the water, a towel and a dry change of clothes and footwear). Our clothing and kit list gives a full guide on what you’ll need.

Yes. You can hire canoes, stand up paddle boards, sit-on-top kayaks and adult mountain bikes between 10:00 am and 4:00 pm any week day. Weekend hire starts during the Easter holidays and runs through to the October half-term. Advance booking is recommended to ensure availability. Check out our Hire page for prices and further information.

The centre manager will decide in consultation with the instructors and group leaders if the weather or prevailing conditions are unsafe for an activity to proceed. In such cases an alternative activity will be offered. The centre has numerous foul-weather activity options and the location and water-base means such problems are highly unlikely during the summer season. Our full Booking Conditions give further details.

Yes. We offer gift vouchers that can be used towards activity sessions, courses or hire. You can choose either a specific activity/value (see Price Lists and Booking Site for more information) or a nominal value without specifying an activity. In order to purchase gift vouchers, simply send us an email or give us a call to provide details of the desired amount, recipient, postal address and payment so that we can send them out to you. If you want to purchase gift vouchers for Christmas, we recommend ordering by December 12th to ensure timely delivery.