On the 13th May 2020 the Government in England announced that providers of outdoor activities could re-open again if they felt they could do in a safe manner.

Having assessed risks and implemented sound management strategies, we are now able to open for business and able to offer a number of our core activities, however we have made some fundamental changes to ensure we best protect our customers and staff team.


The best place to social distance

The UK Government advice is that the safest place to exercise and socialise is outside. Our philosophy has always been to get people outside and exercising so we are perfectly set up for the new normal that we all face.

Since the start of lockdown our management team have been constantly monitoring advice from the Government and National Governing Bodies to ensure that we are not only meeting the minimum requirements but are also setting the bar for how a safe, Covid-secure outdoor activity centre should operate. Your visit to Haven Banks may look a bit different in 2020, below we have highlighted some of the subtle changes you may notice.


Before your visit

On arrival at Haven Banks Outdoor Education Centre you will need to confirm that you and/or no one in your household has displayed any Covid-19 symptoms in the past 14 days leading up to your visit to the Centre. We might also include a temperature test if we are at all concerned for your well-being and other centre users’ safety.

By including this, we hope to significantly reduce the possibility of Covid-19 coming into contact with our staff, equipment and other customers. We ask that you come as prepared as possible, in clothing that can be worn under our specialist water sports attire to reduce the requirement to change in a changing room.


During Your Activity

You will need to wash your hands upon arrival and will have a quick briefing from your instructor about some of the tweaks that we have made around the centre. We will be meeting you outside to avoid the need to congregate in the building. It is highly likely you will be in a smaller group than we would ordinarily have on an activity session. The size of the group will be in-line with the government’s restrictions and where applicable, as advised by National Governing Bodies for the activity you are participating in.

You will also have to socially distance from members outside of your household including the Instructor(s). The minimum 1 metre plus social distance rule must be adhered to, throughout your visit to the centre.

The instructor will be coaching and demonstrating all skills and games that are normally included the activity session. This is not really very different from our usual approach, but you will notice that the instructor will be less hands on in their approach and therefore there is an emphasis and need for clear two-way communication during instruction and we ask participants to respect the instructor during this time. Other than that, we are sure you will have an enormous amount of fun and enjoyment, as is usual at Haven Banks!


What else have we done and will be doing to ensure your safety?

All of our Instructional team have completed training in our core activities around safe practices with social distancing. They are all aware of the content of our numerous risk assessments and are being kept up to speed on all developments as they happen.

We are washing, sterilising and rotating the equipment that you will use to ensure that it is safe and clean for your visit. We have increased the cleaning regime around the centre with a focus of regular cleaning of touch surfaces. We have introduced new activity protocols and rescue protocols and are actively involved with the development of guidance with the NGB's that govern our activities.

We have also spread out our pre-booked activities and allocated set times for hire of equipment, to limit the number of people arriving and congregating at the centre at any one time.


Private & Family Sessions

As before, we continue to offer courses and sessions for groups. However, if you would prefer to have a session with a group or just your immediate family or bubble then we can offer 5:1 ratio private group sessions at a time that suits you. Please email us to check availability.


School Summer Holiday Activities

As Haven Banks is a registered childcare provider, for our school holiday activities we, adhere to the governments Protective Measures for Holiday or After School Clubs and Other Out of School Settings for Children During the Coronavirus - Covid-19 Outbreak (more information available on request)


Haven Banks Pledge

Safety has always been our focus and priority and our staff and management constantly assess and react to managing risk, it is what we do!

Given the new situation we find ourselves in, we will continue to be proactive in this approach, making our activities even safer for our customers.

If you are still unsure or would like some further information, then please feel phone or email the centre and we will answer any questions that you may have.

We look forward to welcoming you back to the Centre.